I confirm that I have finally received the remaining funds, but only after 4 days, numerous ignored messages, a receipt for another person, and the intervention of the BestChange administration. Many thanks to BestChange for the help. I do not recommend this exchanger.

Hello, Anna, we kindly ask you to confirm the receipt of funds from the administration of the exchanger. Sincerely, administration of the BestChange exchanger monitor.

Hello Anna, The remaining amount has now been sent to you. Please check your account and let us know whether the funds have been received. We would appreciate your confirmation once the payment is credited.Claim solved

The exchanger continues to ignore me and still has not sent my money. It is now the 4th day since October 16. They claim the payment has already been sent and keep referring to the receipt they gave me. But that receipt shows a completely different person, Ms. Svitlana, and a different bank account. My name is Anna. This is not me, and this is not my account. I have received nothing. I have asked several times for a receipt showing a transfer to my card in my name, but they cannot provide one, because such a payment does not exist.

The claim is not solved. You have not answered my main question: the receipt does not show my card or my name as the recipient, so it does not prove a transfer to me. I have contacted my bank: there is no pending incoming transfer of 7,550 UAH from October 16. A card-to-card transfer in Ukraine is not processed for 3 days. Please resend the payment to my card or another card, or return the equivalent in cryptocurrency.Claim renewed

We understand your concern. We have already provided the payment receipt confirming that the transfer was initiated from our side. At the moment, the payment has not been returned to the sender, so we need to wait for the bank to complete the processing of the transfer. Unfortunately, we cannot speed up this process or send the same amount again while the original payment is still pending. Please don’t worry - we are monitoring the situation and your funds will not be lost. We kindly ask for a little more patience while the bank resolves the transfer.Claim solved

I still have not received my money since October 16. That is 3 days of delay with no real solution. My questions to the exchanger's support are simply being ignored. Instead of paying, the exchanger sent me a questionable "receipt" in Telegram. It contains neither my card number nor my name: the recipient is listed as a top-up of the payer's own account via a terminal, and it is dated before their support told me that this payment had been returned to the sender. It does not prove that any payment was made to me. Looking at the other claims on this page, I can see that I am not the only client this exchanger has failed to pay on time. I deeply regret using this exchanger. I demand that the rest of my money be sent to my card or another card, or returned as cryptocurrency, without further delay.

Yes, the payment receipt is exactly what I requested in my previous comment. Please send it now instead of ignoring my request. It should include the date and time of the transfer, the amount, the sending bank and the last 4 digits of the recipient card, so that I can check the status of the incoming transfer with my bank. Please also specify a clear deadline for the funds to be credited, and what steps you will take if they have not arrived by then. I also ask you not to mark this claim as solved until the 7,549 UAH has actually been credited to my card. Until then, the claim remains open.Claim renewed

Hello Anna, The remaining payment was sent from a different bank and, according to our information, has not been returned to the sender. Therefore, at this moment we cannot cancel or resend the same amount, as the original transfer is still being processed by the banking system. We understand your concern, but please don’t worry - the funds will not be lost. We are monitoring the situation and will resolve it accordingly. If necessary, we can also provide the payment receipt confirming that the remaining amount was sent from our side.Claim solved

The funds have NOT been received. The claim is not solved. Please provide: the exact date and time the payment was sent, the amount, the last 4 digits of the recipient card and a payment receipt. If the payment is stuck at the bank, please cancel it and resend to another card, or return the equivalent in cryptocurrency.Claim renewed

Hello Anna, the payment has been sent, we are sorting this out with the bank's technical support.Claim solved