Dear Mark, We kindly ask you to confirm the receipt of funds from the administration of the exchanger. Sincerely, administration of the BestChange exchanger monitor.

Hello Mark, Your order has been fulfilled in full. We understand your concern. We were unable to fulfil it on time due to a technical glitch. We apologise for any inconvenience caused by this situation.

Dear User, Thank you for your patience. Your exchange was suspended as part of an AML review because the assets you sent to the exchange service are linked to high-risk sources. The results of the AML check can be provided upon request. We are sorry that you have encountered this situation. However, we would like to point out that you were informed about the possibility of an AML review and agreed to the exchange service’s AML rules before proceeding with the exchange. Please follow the exchange service’s instructions to resolve the situation. The complaint will be moved to a neutral status, while still allowing further comments. However, although the status of the review will be changed, we will continue to monitor the situation until a clear and reasonable resolution is reached. Sincerely, administration of the BestChange exchanger monitor.

We have already provided a detailed explanation regarding the reason for the payout being stopped and the KYC verification required to proceed with the transaction. The client’s repeated comparison with other exchange services or previous transactions does not change the results of the AML screening conducted for this specific transaction. We have no objection to an independent review of the case by BestChange administration and are ready to provide all relevant information and supporting materials upon request. Our position remains unchanged: the transaction can be further processed only after completion of the required KYC verification.

We have already provided an explanation regarding the reason for the payout being stopped and the required verification procedure. The results of the AML screening are based on the data obtained during the review of the specific transaction and cannot be assessed by comparing them with other exchange services or the client’s previous transactions. For our part, we are ready to continue reviewing the transaction once the required KYC verification has been completed.

Kak vy mozhete ubeditsya, obmennik s rezervom na butylku piva trebuet KUS, kogda uroven AML byl takim zhe, kak obychno. Ni odin drugoy obmennik ne vyskazyval mne pretenziy. Proshu Bestchendzh provesti nezavisimuyu ekspertizu tranzaktsii. Operatoru obmennika banan za nahodchivost, zhdite-zhdite moi dokumenty, chtoby ya potom zhdal zvonka ot spetsialista Sberbanka.

Hello dear customer, The information stated in your complaint does not correspond to the actual circumstances of the transaction. During the processing of your order, the payout to the payment details you provided was stopped by our payment provider following an AML screening, which identified an elevated risk associated with the transaction. Due to the AML screening result, you were requested to complete an additional KYC verification. This request was made specifically in connection with the AML review of this transaction and is not an arbitrary requirement. The fact that you have successfully completed exchanges with other services does not affect the results of the AML screening of this particular transaction. At this time, the funds cannot be returned until the required KYC verification has been successfully completed. Once the verification is completed, we will proceed with the further review of the transaction and determine the appropriate next step. We are ready to continue processing your case once the required verification has been completed.

Hello Maxim, Thank you for your trust! It’s important for us to make everything simple and fast. Your support is the best reward for us! Looking forward to seeing you again!

Thanks and Welcome.

Sajjad Ahmed,

Hello Sajjad Ahmed, thank you for your feedback. We are always happy to see you.